Full-Service Management
Everything Your Property Needs.
Nothing It Doesn't.
We built our service model around what Point Roberts owners actually need — not a cookie-cutter package from a franchise playbook. Every detail is designed for this specific market.
47-point
QA Checklist
8 min
Avg Response Time
20–30%
Management Fee
14 days
Avg Time to First Booking
What We Do
Five Pillars of Premium Management
Each pillar is designed to work together — launch, operate, clean, optimize, and protect. The result is a property that earns more, lasts longer, and requires less of your attention.
Launch & Setup
From idle home to income-generating listing in 7–14 days.
We handle every step of getting your property guest-ready — from professional photography to smart lock installation. No guesswork, no DIY YouTube tutorials, no loose ends. You'll go from 'thinking about it' to 'accepting your first booking' in under two weeks.
14 days
Average time to first booking
- Professional photography & immersive virtual tour
- Listing creation on Airbnb, VRBO & Booking.com simultaneously
- Smart lock installation with unique per-guest access codes
- Welcome supplies & curated Point Roberts guest guidebook
- Zoning verification & Whatcom County compliance guidance
- Interior styling consultation for maximum appeal
Guest & Booking Operations
Your guests get a seamless experience. You get peace of mind.
The difference between a 4-star and a 5-star review usually comes down to communication speed. Our average response time is under 8 minutes — not 8 hours. We handle the entire guest lifecycle from the first inquiry to the post-checkout review, so you never have to worry about missed messages or awkward conversations.
8 min
Average guest response time
- 24/7 guest messaging — average response in under 8 minutes
- Automated check-in/check-out with smart lock integration
- Issue triage & resolution — from a missing towel to a broken pipe
- Review management & thoughtful response to every piece of feedback
- Guest screening & house rules enforcement before every stay
- Multi-language support for international travelers
Cleaning & Turnovers
Hotel-quality turnovers, documented with photos, every single time.
We don't just clean your property — we verify it. Every turnover follows a 47-point checklist and is documented with timestamped photos before the next guest arrives. You can see the results from your phone, not just trust the process. Linens are managed on a rotation schedule, supplies are auto-restocked, and deep cleans happen on a regular cadence.
47-point
QA checklist per turnover
- Professional cleaning after every checkout — no exceptions
- 47-point QA checklist with photo verification
- Hotel-grade linen program with rotation management
- Deep cleaning on a scheduled cadence (not just when it's 'bad')
- Supply restocking so nothing ever runs out mid-stay
- Same-day turnover capability for back-to-back bookings
Revenue Optimization
We don't just list your property — we actively maximize its earnings.
Static pricing leaves money on the table. Our dynamic pricing engine adjusts your nightly rate based on demand, seasonality, local events, competitor rates, and day-of-week patterns. Combined with listing SEO optimization and multi-channel distribution, we consistently outperform owners who self-manage by 20–35% on annual revenue.
25%+
Average revenue uplift vs. self-managed
- Dynamic pricing adjusted daily for demand & seasonality
- Listing SEO to rank higher on Airbnb & VRBO search
- Multi-channel distribution across all major platforms
- Seasonal strategy planning specific to Point Roberts
- Competitive analysis against comparable local listings
- Direct booking channel to reduce platform commission fees
Property Care & Maintenance
Your home is an asset. We protect it like one.
Most managers wait for something to break, then scramble. We operate on a preventive maintenance schedule — quarterly inspections, seasonal prep, and a trusted local vendor network that can handle anything from a dripping faucet to a full HVAC replacement. Your property stays in peak condition year-round, protecting both guest experience and long-term asset value.
24/7
Emergency response coverage
- Preventive maintenance schedule — quarterly, not just reactive
- Trusted local vendor network exclusive to Point Roberts
- Emergency response coordination — 24/7, day or night
- Seasonal property checks & winterization program
- Renovation & value-improvement consultation
- Detailed maintenance logs accessible in your owner dashboard
Why STAY49
How We Compare
We're not the cheapest and we're not the biggest. We're the best fit for Point Roberts — and here's the data to prove it.
Our Technology
Built for Transparency, Not Guesswork
Most property managers run on spreadsheets and gut feel. We built a technology stack that gives you real-time visibility and lets us operate more efficiently — which is why we charge less.
Owner Dashboard
Real-time revenue, occupancy, and expense tracking from your phone. See exactly how your property performs — no waiting for monthly emails.
Smart Access
Every property gets smart locks with unique per-guest codes that auto-expire at checkout. No keys, no lockboxes, no security gaps.
Dynamic Pricing Engine
Rates adjust automatically based on demand, seasonality, events, and competitor pricing. Your property is always priced optimally.
Photo-Verified Cleaning
Timestamped photos of every turnover, accessible in your dashboard. You can see the quality before your guest does.
Market Intelligence
Competitive analysis, occupancy benchmarks, and revenue data for Point Roberts — so you always know where you stand.
Guest Screening
Every booking is vetted. We verify guest identity, check reviews, and enforce house rules before confirming any reservation.
Getting Started
From Empty Home to First Booking
We've helped owners go from "I've never done this" to "why didn't I start sooner." Here's exactly what the process looks like.
Property Walk-Through
We visit your home, assess its rental potential, and talk through your goals honestly. No sales pitch — just an objective evaluation.
Compliance & Zoning
We confirm your property's zoning eligibility, help set up lodging tax registration, and ensure all Whatcom County requirements are met.
Photography & Staging
Great photos are the single biggest driver of bookings. We invest in professional photography and staging consultation.
Smart Home Setup
Smart locks with per-guest codes, thermostat guidance, and guest-ready technology installed and configured.
Pricing & Strategy
Market analysis, competitive positioning, and dynamic pricing configuration tailored to your property type and location.
Go Live
Your listings go live on Airbnb, VRBO, and Booking.com simultaneously. First bookings typically come within days.
Our Promises
Built on Trust, Not Lock-Ins
We believe the best way to retain owners is to earn their business every single month. That's why we back our service with real commitments.
Total Transparency
Monthly P&L statements, real-time dashboard access, and no hidden fees. You always know exactly what's happening with your property.
No Long-Term Contracts
We earn your business every month. 30-day cancellation, no lock-ins, no penalties. Stay because you want to, not because you have to.
Dedicated Point of Contact
You'll have a named account manager — not a call center, not a chatbot. Someone who knows your property and picks up the phone.
Performance Guarantee
If we don't hit our projected revenue estimate in the first 90 days, we'll waive our management fee for the fourth month.
Local Expertise
Why Hyper-Local Matters
Point Roberts Is Not Seattle
National property management franchises optimize for scale. They manage thousands of homes across hundreds of markets with standardized playbooks. That works in generic beach towns. It doesn't work here.
Point Roberts has unique border dynamics (most owners live in BC, not the US), a seasonal demand curve shaped by Canadian school holidays and long weekends, and a vendor ecosystem that requires genuine local relationships — not a Yelp search.
We understand the rhythm of this market because we live in it. We know which weekends book out, which properties need winterization by October, and which plumber actually picks up the phone on a Sunday.
What You Get from a Local Team
- On-site property checks — not remote monitoring
- Vendor relationships built over years, not Google searches
- Understanding of Canadian owner needs (taxes, payouts, border logistics)
- Seasonal pricing that reflects actual Point Roberts demand
- Emergency response measured in minutes, not hours
- Community involvement that protects the STR ecosystem long-term
- Guest recommendations that reflect genuine local knowledge
- Maintenance staff who know your property personally
Questions
Frequently Asked Questions
Let's Talk About Your Property
Every home is different. Let's figure out the right approach for yours.
No obligation. No pressure. Just an honest conversation about what your property could earn.